Exchange Policy – Ghadaq Drinking Water

1. Free Replacement Eligibility

• Packaging defects, including leakage, an improperly sealed cap, or damaged bottles.
• Noticeable changes in the taste or odor of the water that indicate a quality issue.

2. Replacement Request Period

• Any issue must be reported within 24 hours of receiving the order.
• Approved replacements will be delivered within 24 to 48 hours from the time the request is received.

3. Replacement Conditions

• Cartons must remain unopened, except for the bottle in which the defect was discovered.
• Proof of purchase or the order confirmation must be provided.
• Our team may request to inspect the product to verify the reported issue.

4. Exclusions

• Products that have been improperly stored or mishandled by the customer.
• Opened products where no manufacturing or quality defect is found.
• Requests based solely on a change of mind after opening the product.
• Requests submitted more than 24 hours after the order has been delivered.

5. Contact Us